Achieve Robust Support System with Service Cloud® Customization

 

Salesforce® Service Cloud® is the preferred customer service SAAS application across the globe. Beyond basic implementation, its customization, can double your ROI and streamline your client service programs. Marketo migrated to Salesforce® Service Cloud® to meet its growing needs of customer support. We customized Service cloud® for Marketo and supported it to achieve -

 

  • 25% increase in case deflection
  • 90%+ improvement in CSAT
  • 51% dip in SLA violations

    Business Benefits to Marketo:


  • Cost reduction per resolution
  • Reduced number of cases per customer
  • Reduction in average resolution time
  • Improved C-SAT
  • Improved agent efficiency
  • Improved UI
  • Easier data integration
  • Auto Routing of cases
  • Intelligent knowledgebase search and suggestions
Service Cloud Customization

Download the Case Study